Refund & Cancellation Policy
This policy explains your cancellation and refund rights for paid UKGovscan plans. It sits alongside, and never reduces, your statutory rights under the Consumer Contracts Regulations 2013 and UK consumer law. It forms part of our Terms of Service.
On this page
1. Summary
- You can cancel at any time from the billing portal. There is no cancellation fee.
- Cancellation stops the next renewal; you keep access until the end of the period you have paid for.
- Charged in error, or the service was materially unavailable? Email us and we will put it right.
2. Cancelling your plan
Paid plans renew automatically each billing period. You can cancel whenever you like from the billing portal in your account. Cancellation stops the next renewal; your paid features continue until the end of the period you have already paid for, after which your account moves to the free plan (your saved data is kept). We do not charge a cancellation fee.
3. 14-day cooling-off period
As a consumer buying a digital service at a distance, you normally have a 14-day right to cancel for a full refund. Because UKGovscan is a digital service that starts immediately, the law allows us to begin straight away only with your express agreement. When you subscribe, you expressly request that the service starts immediately and acknowledge that you lose the 14-day cancellation right once it has begun. This is presented to you at checkout, before payment.
If you would rather keep your full cooling-off right, contact us at [email protected] before subscribing and we will arrange for your plan to start after the 14 days have passed.
4. Renewals
For longer or auto-renewing terms, where the law provides a cooling-off period on renewal, you may cancel within that window and receive a proportionate refund for the unused part of the renewed term. Where we are required to send renewal reminders, we will send them to your account email before you are charged.
5. If something goes wrong
Beyond your statutory rights, if something has gone wrong on our side (you were charged in error, charged twice, or the service was materially unavailable for a significant part of a billing period), email us and we will put it right, including a refund where appropriate. Refunds are returned to your original payment method via Stripe, usually within 5–10 business days.
6. How to cancel or request a refund
- Cancel: open the billing portal in your account and choose cancel.
- Refund or help: email [email protected] from your account email with a short description of the problem. We aim to respond within 2 business days.