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National Library of Scotland awarded this contract to Brightwire after receiving 12 tenders. The contract value is £181,400.
The National Library of Scotland (the Library) is procuring a Service Provider to implement a cloud‑hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library.
The contract covers the first phase of the Library’s wider CRM programme. It focuses on improving fundraising and supporter engagement, strengthening communications and stewardship, and establishing secure, governed data flows between systems.
It is expected that the contract will cover the period from June 2026 to 31 December 2028 (with implementation running to 31 December 2026, followed by 24 months support & maintenance), with the option to extend for a further 3 x 12 months, awarded annually, subject to satisfactory performance and continued requirements.
IT services · Scotland · CPV 72263000, 72266000, 72262000
Contract signed on 16 Jul 2026. End date not specified.
12 tenders received. Open procedure. Award criteria: technical 80%, price 20%.
Brightwire