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The council requires an Enterprise Resource Planning (ERP) Replacement program that will deliver a transition from the council’s current ERP solution, SAP ERP, to Oracle Cloud ERP before the end of mainstream ECC support in December 2027.
The key elements of SAP 3rd Party Support Service are:
A comprehensive ticket-based support model that includes assistance in maintaining existing customisations, covering Z Programs, ABAP developments, system interfaces, integrations, and configuration issues.
Delivery of Compliance & Regulatory Adherence
Proactive security protection tailored to the enterprise software environment, including mitigation of both known vulnerabilities and unknown (zero-day) threats.
Application and documentation issue resolution
Operational and configuration support services
Performance optimisation and tuning
Interoperability and systems integration support
Security advisory services, including technical guidance.
Cloud strategy and migration consultancy
Dedicated Account and Client Success Managers
24/7/365 access via telephone and support portal
Collaborative engagement with CGI and SAP, to deliver the agreed support model
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Support Revolution Limited | 03626045 | - | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 2 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 | £829,607 initial term | 2 | Support Revolution Limited | complete |
Government spending data: This supplier has received £13,642,160 in 15 payments (over £25k) from Home Office, FCDO, Greater Manchester Police (2020-03-03 to 2026-04-21). View full payment history →