Direct Award for the Provision of Civica Digital 360EDM and Workflow Software (EDRMS for Benefits and Revenue)

This contract is required to allow the Council to maintain and improve the current Electronic Document Management System (EDMS) for Benefits & Revenue. Digital360 provides services for Council Tax, Benefits, Non-Domestic Rates and Blue Badges.

The contract is required for continued Council usage of Digital360 which is the longstanding software utilised by the Revenue and Benefits team. The current W2 application is being replaced by Civica with W3, which is a cloud-based application. Within this contract, Civica will implement the migration for the Council, which will provide a long-term solution for the resource.

The procurement was a call off by direct award from the Crown Commercial Services (CCS) Framework RM6259 Vertical Application – Lot 1: Business Applications which allows for the provision of revenues and benefits solutions. The framework allows for the option of direct award and further competition. Within Lot 1 there are 36 suppliers, however Civica UK Limited are the only provider of Digital360 services and so a direct award is required.

The contract will be for a period of 5 years from 01 April 2025 – 31 March 2030, with the option to extend for up to 2 years in 2x 12-month increments.

Lots

This procurement was divided into 1 lots, each awarded separately. 1 bids were received in total.

Government spending data: This supplier has received £110,476,616 in 2,461 payments (over £25k) from Department for Transport, Home Office, Ministry of Defence, DEFRA, Metropolitan Police and 71 more public bodies (2012-04-18 to 2026-06-16). View full payment history →

Tender Documents

• Direct Award for the Provision of Civica Digital 360EDM and Workflow Software (EDRMS for Benefits and Revenue) → — Award notice