Consultancy for Recalibration of Resources and Service Delivery of Cleaning Services - University of Aberdeen

We require an operational review of how the centrally provided cleaning services are delivered, in the context of recalibrating the service to better fit the remaining resources available and to redefine and readjust cleaning frequencies delivered across the estate to increase consistency, efficiency and operational effectiveness.

The review will therefore necessitate engaging a third party external consultant to undertake a granular analysis utilising BICs industry standards and principles to rewrite and modify the service. This should include

• an assessment of whether the existing resources (in terms of operational delivery, supervision and management) are sufficient in terms of capacity to support delivery of the revised services on an ongoing basis, including identifying resilience, single points of failure and pressure points, and whether any changes to practice, procedures and resources are required to support the recalibrated service; and
• a review and rewrite of the Service Level Statement and cleaning service schedules/rotas across the institution, including cleaning frequencies and the distribution and size of cleaning areas etc, to fit the overall cleaning hours and resourcing available. This will require analysing space data, space utilisation, footfall, and space types/categories;
• make recommendations on any other changes necessary to ensure that an efficient and effective service can continue to be provided to the University (eg equipment, resourcing etc)

We are seeking responses from those who may be interested in providing this service in order to gather more information around likely market appetite for conducting the package of work as well as the likely timescales and indicative costs likely to be involved.

Lots

This procurement was divided into 1 lots, each awarded separately.