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The Covid-19 pandemic directly impacted CBS Revenues and Benefits resources. An unforeseen spike in overall workload was subsequently created, resulting in a significant increase in the volume of work outstanding. Delays in processing council tax and benefits can result in incorrect bills being issued to customers and delays in benefits payments being received.
Given the immediate need to clear the backlog of records, external support is being sought to support processing of the outstanding workload.
It was identified that the required support had to be capable of clearing 10,000 council tax processes and 10,000 housing benefit (HB) and council tax reduction (CTR) processes over a period of approximately 3 months
Anticipated activities include but are not limited to the following:
Council tax change of address processing
Council tax exemption and discount processing
HB/CTR new claims application processing
HB/CTR change of circumstance processing
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Capita Business Services Limited | 02299747 | - | 1 lot Lot 1 | FORMER MP |
This procurement was divided into 1 lots, each awarded separately. 2 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 | £163,875 initial term | 2 | Capita Business Services Limited | complete |
Government spending data: This supplier has received £3,350,392,024 in 45,888 payments (over £25k) from Department for Work and Pensions, Department for Education, NHS England, Ministry of Defence, Department for Transport and 63 more public bodies (2010-04-01 to 2026-06-22). View full payment history →