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The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all 14 NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented within a period of 4 weeks in-house building on the NSS’s existing ServiceNow platform.
1500 licences were originally procured under contract award notice NSSCOVID-19 -228, with additional licenses subsequently procured due to the to the increase in +ve cases in Scotland and therefore the increase in contact tracers deployed to support this.We are currently licensed for 3100.
Following the true-up at annual contract renewal time, it is identified that 3810 licences would be required due to the increase in +ve cases in Scotland.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| ServiceNow | - | - | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 1 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 | £1,563,030 initial term | 1 single bid — no competition | ServiceNow | complete |
Weightings from the notice.