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NSS were commissioned by Scottish Government to deliver the vaccination solution for citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Other elements of the solution support case management for contact centre agents, inventory management and reporting across the scheduling components and inventory.
Following the successful rollout and implementation, It has been agreed by Scottish Government that the NVSS system would be further enhanced to provide scheduling, and a new booking engine for winter flu and covid-19 booster vaccinations, to enable citizens to self-book book appointments. This is part of the “Tranche 2” programme. Extra resources from the supplier is required.
Due to the timescales for delivery, and the complexity of scheduling, and the need to offer this as a service to all citizens within Scotland, we do not have the resources in-house to meet the demand and will require extension to the NVSS team under the current development and consultancy contract to meet the agreed timescales.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| ServiceNow | - | - | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 1 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 | £609,050 initial term | 1 single bid — no competition | ServiceNow | complete |
Weightings from the notice.