Award of Scottish Government - Interim IT Staff Services - Lead Service Designer

•Directorate for Agricultural and Rural Economy (ARE) is responsible for leading a transformation programme which has a focus on replacement of the Common Agricultural Policy with a bespoke Scottish Approach that better delivers our multiple goals for Scotland’s land use, including playing an integral role in the delivery of Scotland’s ambitious climate change commitments•The Lead Service Designer will work within the Business Design Team in ARE contributing to a high profile service transformation programme•Establishing and iterating the end-to-end service design for ARE in light of the evolving needs of our users and business•Lead on design concepts and service blueprints that help reimagine how new services can be delivered•Help define vision and outcomes for policies, services and programmes, shaping strategy and influencing long-lasting change•Lead on design workshops and design sprints with the team, senior stakeholders and users•Rapidly design and test prototypes with users•Create compelling, evidence-based propositions and solutions that draw on and balance multiple inputs, such as policy, customer insight, user research, operational performance measures, audit, organisational strategy and existing services•Interact effectively with the services of other departments to improve the experience for ARE customers and users

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