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The Common Services Agency (more commonly known as National Services Scotland) (‘the Authority’), is undertaking this procurement of Additional Call Centre Capacity (‘Service’) on behalf of all entities constituted pursuant to the National Health Service (Scotland) Act 1978, (i.e. all NHS Scotland Health Boards, Special Health Boards and the Authority or other NHS Organisation established pursuant to the NHS (Scotland) Act 1978), any integrated Join Boards established pursuant to the new Public Bodies (Joint Working) Scotland Act 2014 (collectively hereafter referred to as ‘Participating Authorities’), where applicable.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Advice Direct Scotland | SC225689 | - | 1 lot Lot 1 | - |
| ASCENSOS | - | - | 1 lot Lot 1 | - |
| Customer Experience People Ltd | SC528098 | - | 1 lot Lot 1 | - |
| go-centric | 07377180 | - | 1 lot Lot 1 | LOBBYIST Quantum Communications Group Limited (3 quarters) |
| HGS UK | 10629499 | - | 1 lot Lot 1 | - |
| Journeycall Ltd | SC202170 | - | 1 lot Lot 1 | - |
| Pursuit Digital Ltd | 14006507 | - | 1 lot Lot 1 | - |
| Serco | 00242246 | - | 1 lot Lot 1 | LOBBYIST Crowne Associates Ltd (2 quarters) DGA Group UK Limited (2 quarters) MHP Communications (2 quarters) FGS Global (UK) Limited (1 quarter) |
| Sitel UK Limited | 03450786 | - | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 17 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 720 days (≈2 yrs) | £60,000,000 initial term | 17 | Advice Direct Scotland ASCENSOS go-centric Customer Experience People Ltd HGS UK Journeycall Ltd Pursuit Digital Ltd Serco Sitel UK Limited | complete |
Weightings from the notice.
Government spending data: These suppliers have received £4,462,904,041 in 34,624 payments (over £25k) from Department of Health and Social Care, Department for Work and Pensions, Home Office, HMPPS, Ministry of Defence and 55 more public bodies (2010-04-01 to 2026-06-30).
Published by the buyer on this notice. Check the original notice — details change and are not updated here.