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Provision of a Multi-Channel Contact Centre and Telephony Service for Social Security… | UKGovscan

AWARDEDProcurement notice · Scottish GovernmentRef ocds-r6ebe6-0000623115

Provision of a Multi-Channel Contact Centre and Telephony Service for Social Security Scotland

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Contract Value

Not specified

Supplier

Vodafone UK

Procurement

Open procedure

Source

Public Contracts Scotland

View original notice

The notice does not give contract dates.

Description

Social Security Scotland (SSS), provides services to citizens throughout Scotland and as part of the customer facing element a Telephony and a Contact Centre Platform is required.

Buyer

Organisation: Scottish Government
Buyer ID: org-27
Local Authority Code: –
Address: 2H (North) Victoria Quay, Edinburgh, EH6 6QQ
Website: http://www.scotland.gov.uk

Supplier

Supplier	Identifier	Award Value	Lots Won	Cross-References
Vodafone UK	-	-	1 lot Lot 1	-

Lots

This procurement was divided into 1 lots, each awarded separately. 9 bids were received in total.

Lots

Initial Term Value

£5,500,000

Bids Received

Bids per Lot

Lot	Value	Bids Received	Awarded To	Status
Lot 1	£5,500,000 initial term	9	Vodafone UK	complete

Key Dates

Published: 26 June 2020
Tender Open: -
Tender Deadline: -
Award Date: -
Contract Signed: 10 June 2020
Contract Start: -
Contract End: -

Procurement Details

Method: Open — any supplier may bid
Method Details: Open procedure
Route to market: Open competition
Main category: Services
Category: –
Delivery location: UKM
Open under: WTO Government Procurement Agreement
Buyer Reference: Case Ref: 489320
CPV Codes: 64214000; 32429000; 64215000; 64211100

Tender Documents

Provision of a Multi-Channel Contact Centre and Telephony Service for Social Security Scotland → — Award notice

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