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The Scottish Ambulance Service (the Service) having completed a Market Engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure.
This will include a replacement contact centre solution and an upgrade /migration from the CS1000 to the Communication Manager.
Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date.
It is anticipated that the new contract will be a Framework Agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| BT | - | - | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 2 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Dec 2019 – Dec 2022 | £2,714,277 initial term | 2 | BT | complete |
Weightings from the notice.
Published by the buyer on this notice. Check the original notice — details change and are not updated here.