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Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely.
The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| de Novo Solutions | 12686607 | - | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 4 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 1,080 days (≈3 yrs) | £3,000,000 initial term | 4 | de Novo Solutions | complete |
Weightings from the notice.
Government spending data: This supplier has received £3,674,236 in 44 payments (over £25k) from Avon & Somerset Police, HM Treasury, Ministry of Justice, Ofgem, FCDO (2022-04-06 to 2026-03-26). View full payment history →
Published by the buyer on this notice. Check the original notice — details change and are not updated here.