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The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.
Tender notice (UK4). Open for bids. The submission deadline and how to submit are on this notice.
Bids are submitted through the buyer’s own portal, not on this site. Read the full notice on Find a Tender before relying on any date here.
No supplier information available.
This procurement was divided into 5 lots, each awarded separately.
| Lot | Value | Status |
|---|---|---|
| Lot 1 Lot 1 - Live, vulnerable & leaver FA Oct 2027 – Sept 2030 | £14,160,648 | active |
| Lot 2 Lot 2 - BPO Outbound service (1) Oct 2027 – Sept 2030 | £5,481,359 | active |
| Lot 3 Lot 3 - Trace & collection final debt (1) Oct 2027 – Sept 2030 | £2,959,324 | active |
| Lot 4 Lot 4 - Tertiary & Reconnect (1) Oct 2027 – Sept 2030 | £20,553,617 | active |
| Lot 5 Lot 5 – Probate services/deceased (1) Oct 2027 – Sept 2030 | £399,316 | active |
Weightings from the notice, applied to every lot.