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Open for bids. Submissions close 5 Oct 2026, 3:00pm.
Description
The Northern Ireland Authority for Utility Regulation (UR) requires a Supplier to develop, implement and manage the delivery of a project plan for Phase 1 (only) of the Customer Care Register project. This phase will see the development and implementation of a joint electricity and gas CCR (referred to as the ‘energy CCR’). The energy CCR will be a two-tiered register with a medical tier (for those reliant on electricity for healthcare needs and those with a terminal illness) and a needs-based tier. The water CCR will remain as a single tiered CCR during Phase 1 and needs-based recording will not be introduced for water during this phase. Further details on requirements are outlined in the Specification document.
How to bid
Tender notice (UK4). Open for bids. The submission deadline and how to submit are on this notice.
This procurement was divided into 1 lots, each awarded separately.
Lots
1
Combined Lot Value
£185,000
Lot
Value
Status
Lot 1
Oct 2026 – Oct 2028
£185,000
active
Award criteria
Weightings from the notice.
AC1 Key Personnel Experience
AC2 Proposed Methodology
AC3 Contract Management and contingency
Key Dates
Published
4 September 2026
Tender Open
-
Tender Deadline
5 October 2026
Award Date
-
Contract Start
-
Contract End
-
Planned term
31 October 2026 – 30 October 2028 · may extend to 30 April 2029
Extension option
Following the initial contract period there is an option to extend for a period of six months. . Optional extension periods will be subject to review and satisfactory performance assessment by the Contracting Authority
Procurement Details
Method
Open — any supplier may bid
Method Details
Open procedure
Route to market
Open competition
Main category
Services
Category
Energy and related services
Delivery location
UKN
Open under
WTO Government Procurement Agreement
Buyer Reference
ID 6555532
Legal Basis
Procurement Act 2023
CPV Codes
71314000 – Energy and related services; 71314200 – Energy-management services; 71314300 – Energy-efficiency consultancy services; 73100000 – Research and experimental development services; 73200000 – Research and development consultancy services; 73210000 – Research consultancy services; 72224000 – Project management consultancy services; 73000000 – Research and development services and related consultancy services; 73220000 – Development consultancy services; 79210000 – Accounting and auditing services; 90713000 – Environmental issues consultancy services; 09300000 – Electricity, heating, solar and nuclear energy