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Membership of The Institute of Customer Service supports UKNNL's commitment to continuous customer service improvement and excellence. The Institute is the provider of the UK Customer Satisfaction Index (UKCSI), enabling UKNNL to benchmark customer performance against recognised national standards. Continuity of membership maintains UKNNL's established benchmarking history and ensures consistency of performance data and trend analysis over time. The membership also provides access to independent research, specialist training, best practice resources and a professional network aligned to UKNNL's requirements. These benefits support the ongoing development of customer experience capability and the embedding of a culture of service excellence across the organisation.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| INSTITUTE OF CUSTOMER SERVICE | 03316394 | £54,000 | 1 lot Lot 1 | LOBBYIST Cavendish Advocacy Limited (15 quarters) Cavendish Consulting Limited (7 quarters) |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Awarded To | Status |
|---|---|---|---|
| Lot 1 | - | active |
Government spending data: This supplier has received £1,102,917 in 70 payments (over £25k) from HMRC, Department for Transport, HM Land Registry, Forestry Commission, Home Office and 8 more public bodies (2013-11-18 to 2026-03-11). View full payment history →