Provision of flexible Benefits Administration Services and Platform

Ofcom has a requirement for the provision of an end-to-end flexible benefits administration service for up to five years from July 2027.

As a minimum, the service must deliver the following:

1. SCHEME ADMINISTRATION

•Management of annual and open enrolment processes. Annual enrolment window currently held in November for benefits effective 1 January

•Management of in year enrolment for new starters and life events

•Timely and accurate monthly payroll deduction reporting in the agreed format in accordance with monthly processing timelines

•Timely and accurate monthly provider reporting of colleagues in the agreed format to benefit providers in order to provide a seamless service to colleagues for onward enrolment in relevant benefits at the correct choice level

•Communications functionality to inform colleagues on key process issues such as enrolment process

•1st line query management from colleagues and Ofcom Team within pre-agreed SLA

•Build Benefit changes as and when required

•Communications with members regarding workflow of benefit choices

•Confirmation communication of benefit choices when confirmed

•Management of pension re-enrolment on a three yearly cycle

2. PLATFORM

•Maintenance of online benefit platform and all information held on it

•Helpdesk functionality and for registration and access issues on benefit platform if not SSO

•Cloud platform to enable colleagues select their benefits, and to find out information on each benefit

•Ofcom would want to understand platform capability in modelling cost effect of benefits selected including whether tax and NI implications can be shown

•Provide online Total Reward Statements

•Single Sign On capability

•Technical specification in line with Ofcom Security Requirements

•Ability for the platform to act as a single, central engagement hub for all Ofcom benefits and wellbeing offerings.

3. CUSTOMER SERVICES

•Responsive and proficient support service, with access to email / web queries and telephone helpdesk if required

•Supplier invests in maintaining a strong and effective partnership with Ofcom, with positive attitude to ensuring exemplary service

•Proactive

•Access to benefit reporting, detailed MI and analytics for Ofcom

Lots

This procurement was divided into 1 lots, each awarded separately.