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Norfolk Museum Service (NMS), part of Norfolk County Council (NCC), is seeking to procure a modern, cloud-based software solution to replace its existing ticketing and membership system.
NMS seeks to provide a seamless customer journey for ticket sales and memberships, while supporting increased overall footfall.
The solution must support the full range of museum functions, including:
The solution must also support financial integration and meet public sector accessibility, security, and data protection requirements.
The solution must operate reliably across 10 museum sites, support approximately 400,000 annual visitors, and enable both on-site and remote service delivery.
The specifications provided are intended to give a clear indication of NMS’s requirements.
NMS intends to complete the procurement process by the end of Q3 2026, with implementation and go-live to follow in line with the agreed project timetable.
NMS reserves the right to amend the specifications.
NMS may consider reasonable customisation of a proposed solution.
Preliminary market engagement notice (UK2). The buyer wants to talk to suppliers before designing the procurement. Taking part is how to shape it.
Bids are submitted through the buyer’s own portal, not on this site. Read the full notice on Find a Tender before relying on any date here.
No supplier information available.
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Status |
|---|---|---|
| Lot 1 Nov 2026 – Oct 2029 | - | planning |