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Rossendale Borough Council is seeking tenders from suitably experienced and qualified providers to deliver the Rossendale Resettler Support and Signposting Service (LRSSS).
The Service will provide free, accessible, in‑person support and signposting to refugees, asylum seekers, evacuees and other individuals who have arrived in Rossendale through forced migration routes. The Service will support service users with a wide range of issues including, but not limited to, economic inclusion, digital inclusion, housing, healthcare, education, language support, access to mental health services, and administrative support.
The Service must include a regular, weekly, in‑person drop‑in offer totalling a minimum of six hours per week, delivered during core hours (9am-5pm, Monday to Friday, excluding public holidays). Provision must operate from at least two suitable venues located within the Rossendale borough, including the Bacup/Stacksteads area and the Haslingden area. Venues must be accessible, welcoming and capable of supporting confidential one‑to‑one consultations.
The provider will be required to deliver casework, accept referrals from Lancashire Refugee Integration Team and other agencies, manage self‑referrals, and provide ongoing support to service users. The Service must include access to a monthly legal drop‑in delivered by an Immigration Advice Authority (IAA) accredited immigration adviser.
The provider will work in partnership with Rossendale Borough Council and the Lancashire Refugee Integration Team and must utilise the Lancashire Asylum Seeker and Resettlement Case Management System to record support provided and monitor outcomes, in line with data protection and information‑sharing requirements.
The initial contract period will be 12 months, with an option to extend for up to a further 12 months at the Council's discretion, subject to satisfactory performance and funding availability. The maximum contract end date will be 31 March 2028.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| ROSSENDALE REFUGEE SUPPORT GROUP | Charity Commission: 1204240 | £119,889 | 1 lot Lot 1 | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 1 lots, each awarded separately. 2 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Jul 2026 – Jun 2027 | £120,000 £119,889 initial term | 2 | ROSSENDALE REFUGEE SUPPORT GROUP | active |
Weightings from the notice.
Changes the buyer published to this notice after it first appeared.
Added ITT1 as a separate document as original would not open
Clarifications added & Appendix A
The Council has issued a set of clarification responses to bidder queries, which are attached to this notice.
These clarifications include additional information to support bidders and provide further detail on aspects of the Service Specification, associated documentation, and contract requirements.
In addition, Appendix A - Local Authority Specific Requirements has been issued to provide clarity on the available budget and local requirements.
One clarification relates to the payment mechanism for the contract, which updates the provisions set out in ITT2 (Terms and Conditions) and will take precedence for the purposes of this procurement.
All bidders should review the clarification responses and Appendix A in full when preparing their submissions.