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Welfare Benefits Helpline and Specialist Benefits Advice Service in East Sussex | UKGovscan

OPENTender notice (UK4) · East Sussex County CouncilRef ocds-h6vhtk-068dd7

Welfare Benefits Helpline and Specialist Benefits Advice Service in East Sussex

Save Track Track buyer

Contract Value

£2,567,462

excluding VAT · £3,080,954 including VAT · Above the relevant threshold

Procurement

Open procedure

Source

Find a Tender

View original notice

The submission deadline passed on 10 Jul 2026, 0:00pm.

Description

The Council will commission a service to provide:

Single, county-wide helpline with single phone number for Welfare Benefits advice staffed by Specialist Advisers
Specialist Advisers providing Welfare Benefits casework county-wide (excluding benefits for children with SEND)
Available to people living in East Sussex

Buyer

Organisation: East Sussex County Council
Buyer ID: GB-PPON-PXGX-2145-PRQJ
Local Authority Code: E10000011
Address: County Hall, St Anne's Crescent, Lewes, BN7 1UE, United Kingdom
Type of body: Public authority - sub-central government

Suppliers

No supplier information available.

Lots

This procurement was divided into 1 lots, each awarded separately.

Lots

Combined Lot Value

£2,567,462

Lot	Value	Status
Lot 1 Apr 2027 – Mar 2030	£2,567,462	active

Award criteria

Weightings from the notice.

Quality (including Social Value)

Price (Bid Integrity)(price)

Key Dates

Published: 29 April 2026
Tender Open: -
Tender Deadline: 10 July 2026
Award Date: -
Contract Start: -
Contract End: -
Planned term: 1 April 2027 – 31 March 2030 · may extend to 31 March 2033
Extension option: A extension period of up to 36 months will be included within the contract terms.

Procurement Details

Method: –
Method Details: Open procedure
Route to market: Open competition
Main category: Services
Category: Health and social work services
Delivery location: UKJ22
Special regime: Light touch regime (health, social and other services)
Open under: WTO Government Procurement Agreement
Buyer Reference: 14572
Legal Basis: Procurement Act 2023
CPV Codes: 85000000 – Health and social work services

Tender Documents

Tender notice on Find a Tender → — Tender notice

Loading contract…

OPENTender notice (UK4) · East Sussex County CouncilRef ocds-h6vhtk-068dd7

Welfare Benefits Helpline and Specialist Benefits Advice Service in East Sussex

Save Track Track buyer

Contract Value

£2,567,462

excluding VAT · £3,080,954 including VAT · Above the relevant threshold

Procurement

Open procedure

Source

Find a Tender

View original notice

The submission deadline passed on 10 Jul 2026, 0:00pm.

Description

The Council will commission a service to provide:

Single, county-wide helpline with single phone number for Welfare Benefits advice staffed by Specialist Advisers
Specialist Advisers providing Welfare Benefits casework county-wide (excluding benefits for children with SEND)
Available to people living in East Sussex

Buyer

Organisation: East Sussex County Council
Buyer ID: GB-PPON-PXGX-2145-PRQJ
Local Authority Code: E10000011
Address: County Hall, St Anne's Crescent, Lewes, BN7 1UE, United Kingdom
Type of body: Public authority - sub-central government

Suppliers

No supplier information available.

Lots

This procurement was divided into 1 lots, each awarded separately.

Lots

Combined Lot Value

£2,567,462

Lot	Value	Status
Lot 1 Apr 2027 – Mar 2030	£2,567,462	active

Award criteria

Weightings from the notice.

Quality (including Social Value)

Price (Bid Integrity)(price)

Key Dates

Published: 29 April 2026
Tender Open: -
Tender Deadline: 10 July 2026
Award Date: -
Contract Start: -
Contract End: -
Planned term: 1 April 2027 – 31 March 2030 · may extend to 31 March 2033
Extension option: A extension period of up to 36 months will be included within the contract terms.

Procurement Details

Method: –
Method Details: Open procedure
Route to market: Open competition
Main category: Services
Category: Health and social work services
Delivery location: UKJ22
Special regime: Light touch regime (health, social and other services)
Open under: WTO Government Procurement Agreement
Buyer Reference: 14572
Legal Basis: Procurement Act 2023
CPV Codes: 85000000 – Health and social work services

Tender Documents

Tender notice on Find a Tender → — Tender notice