PME Supply and delivery of a Pitch Booking System

Belfast City Council seeks to procure a cloud-based software‑as‑a‑Service (SaaS) Pitch Booking System that will support the modernisation of the current system to enhance efficiency, accuracy, and service delivery.

The objectives of this procurement are to eliminate paper based workflows, streamline operational processes, and achieve meaningful digital transformation outcomes below:

Improve Customer Experience

· Customers can register, book facilities (one-off or block bookings), make payments and receive confirmations through a fully online self service platform.

· Customers can easily cancel, amend or reassign bookings without staff intervention.

· Faster response times and improved communication through customers’ preferred channels.

· Immediate real time visibility of availability for registrations and bookings, improving customer convenience and supporting proactive marketing and communications.

Operational Efficiency

• Reduced administrative workload through automation, streamlined workflows and intelligent task management.
• Direct data entry by customers, reducing risk of transcription errors and manual data handling.

Data, Reporting and Management Information

• Real-time information on availability, bookings, payments and customer activity.
• Improved data management through a single electronic system holding complete digital records for each booking or registration.
• Enhanced reporting capability, including configurable dashboards.
• Ability to build, schedule and run detailed reports to support operational planning and strategic decision-making.

Service and Facility Optimisation

• Increased efficiency in managing bookings and registrations, leading to better utilisation of facilities.
• Improved transparency of availability, supporting fairer access and more effective allocation of resources.
• More consistent and timely compliance with required tasks through automated workflows and triggers.

PLEASE NOTE: Upon completion of PME and the total value is a regulated below threshold tender, the tender will be advertised on the etendering portal - eSourcing NI

(https://e-sourcingni.bravosolution.co.uk/web/login.shtml).

For a regulated below threshold tender no further notices will be published in relation to this tendering opportunity in accordance with the Procurement Act 2023.

Lots

This procurement was divided into 1 lots, each awarded separately.