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Cornwall Council and NHS Cornwall & Isles of Scilly ICB seek to procure an all-age, family focused, place-based and preventative Carers Support Service starting 1 July 2026.
The Service will deliver a place-based, whole-family model aligned to Integrated Neighbourhood Teams, combining:
· Core Carers Service: Community based Carer Advisors providing preventative support and access to information, advice and tailored support including assessments of need and personal budgets.
· Specialist Services: Dedicated provision for young carers, parent carers, carers of people with mental health support needs and support for people living with Dementia and their carers.
· Community Development: Managed through the Carer’s Prevention and Innovation Fund to build local capacity and pilot new initiatives.
This procurement relates to the delivery of the Carers Support Service (formerly referenced during early market engagement as the Informal Carers Support Service).
Lotting structure:
Suppliers may bid for one or more Lots.
The model focuses on prevention and early intervention, reducing crisis demand and ensuring carers of all ages are supported through information, advice, training, and statutory assessments where required.
Tender Submission Deadline: 12:00 on 26 April 2026.
The Procurement will follow the open procedure under section 20(2)(a) of the Procurement Act 2023 as a Light Touch Contract under section 8 and Schedule 1.
Estimated value: £20,149,267 over a maximum 7-year term (initial 3 years + 2 + 1 + 1 extensions).
Additional Information:
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Alzheimer's Society | Procurement ID: PBBQ-5879-LVVJ | £5,149,175 | 1 lot Specialist Dementia Service | - |
| BARNARDO'S | Procurement ID: PHTN-1518-HDWG | £2,068,865 | 1 lot Young Carers | - |
| DISABILITY CORNWALL AND THE ISLES OF SCILLY | Charity Commission: 1140925 Companies House: 07436153 | £11,384,204 | 1 lot Core Carers Service | - |
| RETHINK TRADING LTD | Procurement ID: PWDP-6442-MTGJ | £514,631 | 1 lot Mental Health Carer Specialist Advisor | - |
| Whitehead Ross Social Work Limited | Procurement ID: PJTJ-8616-VQDY | £514,631 | 1 lot Parent Carer Specialist Advisor | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 5 lots, each awarded separately. 16 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Core Carers Service Jul 2026 – Jun 2029 | £11,901,965 | 9 | active | |
| Lot 2 Young Carers Jul 2026 – Jun 2029 | £2,068,865 | - | BARNARDO'S | active |
| Lot 3 Parent Carer Specialist Advisor Jul 2026 – Jun 2029 | £514,631 | 3 | Whitehead Ross Social Work Limited | active |
| Lot 4 Mental Health Carer Specialist Advisor Jul 2026 – Jun 2029 | £514,631 | 3 | RETHINK TRADING LTD | active |
| Lot 5 Specialist Dementia Service Jul 2026 – Jun 2029 | £5,149,175 | 1 single bid — no competition | Alzheimer's Society | active |
Notices published under the Procurement Act 2023 name every bidder, including unsuccessful ones.
| Bidder | Bid on | Outcome |
|---|---|---|
| Alzheimer's Society | Lot 1 | Wonlot 5 |
| DISABILITY CORNWALL AND THE ISLES OF SCILLY | Lot 1 | Wonlot 1 |
| CORNWALL COMMUNITY DEVELOPMENT LIMITED | Lot 1 | Unsuccessful |
| WESTBANK COMMUNITY HEALTH AND CARE | Lot 1 | Unsuccessful |
The notice does not name the bidders for lots 3, 4, 5.
Weightings from the notice, applied to every lot.