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This agreement covers the maintenance and support of the
Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border
Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Wavenet Ltd | 03919664 | £24,665 | 1 lot Lot 1 | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 1 lots, each awarded separately. 1 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 | £24,665 initial term | 1 single bid — no competition | Wavenet Ltd | active |
Weightings from the notice.
Government spending data: This supplier has received £52,126,744 in 480 payments (over £25k) from Department for Transport, NHS England, Home Office, London Ambulance Service NHS Trust, Worcestershire Acute Hospitals NHS Trust and 13 more public bodies (2016-05-16 to 2026-07-16). View full payment history →