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This contract provides an integrated, cloud-based communication platform for the Wales Medicines Advice
Service (WMAS), enhancing accessibility, efficiency, and collaboration across NHS Wales. The solution unifies multiple communication routes, including telephone email,
SMS, WhatsApp, social media and chatbot/web assist, within a single system, supports mobile, tablet, and desktop use, and ensures NHS compliant secure data hosting. It offers integration with Consultant Connect and the Welsh Clinical Portal, real-time reporting and analytics for monitoring performance, and robust business continuity arrangements including failover testing and dedicated support.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| NETCALL TECHNOLOGY LIMITED | 02831215 | £30,402 | 1 lot Lot 1 | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 1 lots, each awarded separately. 1 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 | £30,402 initial term | 1 single bid — no competition | NETCALL TECHNOLOGY LIMITED | active |
Weightings from the notice.
Government spending data: This supplier has received £4,146,554 in 97 payments (over £25k) from Royal Cornwall Hospitals NHS Trust, Plymouth Hospitals NHS Trust, United Lincolnshire Hospitals NHS Trust, Maidstone and Tunbridge Wells NHS Trust, Guy's and St Thomas' NHS FT and 17 more public bodies (2020-11-23 to 2026-03-31). View full payment history →