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Thames Valley Fire Control Service (TVFCS) is initiating a Competitive Flexible Procedure procurement for the replacement of its Command & Control (C&C) system. TVFCS is a tri-service collaboration between Oxfordshire Fire & Rescue Service, Buckinghamshire Fire & Rescue Service, and Royal Berkshire Fire & Rescue Service. Oxfordshire County Council are undertaking this procurement on behalf of the other Fires Services. Since becoming operational in 2015, TVFCS has provided a critical shared emergency control room service, handling 999 calls and mobilising resources across the Thames Valley region, serving a population of approximately 2.5 million residents. The current C&C system (NEC Vision Computer Aided Dispatch (CAD) and DS3000 Integrated Communication Control System (ICCS)) is approaching end-of-life, with key infrastructure components due to become unsupported by 2029. The replacement project seeks to ensure continuity of statutory emergency response services, enhance operational resilience, and support future innovation through a modern, modular solution.
Contract start date is targeted to be 19th October 2026 followed by a period of transition with a Service Commencement Date of no-later than 1/4/28
Pricing submitted must be for a 10year period commencing from a targeted contract start date of 19/10/26 and include the initial period of 7years + 3 optional extensions.
All Stage 2 questions shall be evaluated using a Price per Quality Point PQP methodology which is further described in the ITT.
For avoidance of doubt, Submitted Price means the total whole‑life price for the full Contract Term, including any optional extensions, implementation, licences/subscriptions, support, hosting and dual running as specified in the pricing template. PQP shall be calculated to two decimal places using standard rounding. In the event of a tie, ranking will be determined by: (1) higher Total Quality Score; then (2) higher Core Quality score; then (3) lower Submitted Price.
The Price per Quality Point (PQP) is calculated as:
Submitted Price ÷ Total Quality Score (TQS) = PQP
No supplier information available.
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Status |
|---|---|---|
| Lot 1 Oct 2026 – Oct 2033 | £11,000,000 | active |
Weightings from the notice.
Changes the buyer published to this notice after it first appeared.
The originally issued reference number was shown as DN787666 and it should have been DN808581. Tender documents have been provided under the new reference and potential bidders should search for the opportunity on the South East business portal under the new number. https://sebp.due-north.com/
All other detail remains the same
The following update is provided to this notice
Contracting Authority and Beneficiaries
As previously stated in the original notice and ITT documentation, Oxfordshire County Council is conducting this procurement on behalf of Thames Valley Fire Control Service (TVFCS), a collaboration between:
The contract will be awarded for the benefit of all three Fire Authorities, who have jointly established TVFCS to deliver emergency call handling, mobilising, and resource management services across the Thames Valley region.
Background and Scope
TVFCS operates as a tri-service partnership, serving approximately 2.5 million residents across Berkshire, Buckinghamshire, and Oxfordshire. The procurement is for the replacement of the Command & Control system, ensuring continuity of statutory emergency response services for all partner authorities.
Clarification
For the avoidance of doubt, Oxfordshire County Council acts as the lead contracting authority for this procurement, but the contract is intended to serve all three Fire Authorities as defined above. Buckinghamshire and Milton Keynes Fire Authority and Royal Berkshire Fire Authority have therefore been added to the notice as Contracting Authorities and now co-exist with Oxfordshire County Council as advised in the initial notice
No other changes have been made to the notice