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The Back Office IT services contract covers the end-to-end hosting, operation and maintenance of Post Office Limited (POL) core applications and platforms (excluding the Horizon System and Services). This includes business-critical systems supporting finance and ERP, human resources, master and reference data, management information and reporting, integration services, and process automation. These workloads are primarily delivered from the cloud and include a mix of applications, data, integration, and platform services that collectively underpin POL's day-to-day operations.
The service encompasses responsibility for the secure, resilient, and performant operation of the estate throughout the contract term. This includes the ongoing support of live production services, maintenance of legacy systems where required, operational monitoring, incident resolution, change and release activity, and business continuity arrangements. The service is designed to allow the Post Office to consume these capabilities as a managed outcome, without the need to directly operate or support the underlying applications or infrastructure.
Alongside steady-state operations, the service includes working in partnership with Post Office to support continuous improvement and technology evolution. This includes platform optimisation, automation, and prepare and conduct application modernisation, migration or decommissioning as POL's business and technology landscape evolves, while ensuring services remain secure, compliant, and fit for purpose.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Accenture (UK) Limited | 04757301 | £45,000,000 | 1 lot Lot 1 | LOBBYIST Global Counsel Ltd (1 quarter) |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Awarded To | Status |
|---|---|---|---|
| Lot 1 | £45,000,000 initial term | active |
Government spending data: This supplier has received £2,333,056,649 in 12,713 payments (over £25k) from HMRC, Department for Work and Pensions, Home Office, NHS England, Metropolitan Police and 34 more public bodies (2010-04-01 to 2026-08-04). View full payment history →