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Courier Services — Cambridge City Council | UKGovscan
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OPENTender notice (UK4) · Cambridge City CouncilRef ocds-h6vhtk-065532
Courier Services
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Contract Value
£12,000
excluding VAT · £14,400 including VAT · Below the relevant threshold
The submission deadline passed on 2 Mar 2026, 0:00pm.
Description
Cambridge City Council requires qualified suppliers to provide courier services for the collection and secure delivery of council mail from the Royal Mail sorting office to designated council site/sites.
Service Requirements
The successful supplier will be required to:
Collect mail daily from Royal Mail Sorting Office - Clifton Road, Cambridge CB1 7QQ
Deliver securely to Mandela House, Via Downing Place, Cambridge CB2 3EL
Provide secure handling in compliance with UK GDPR
Maintain chain of custody documentation
Ensure contingency arrangements for missed or delayed collections
Handle parcels and oversized mail as required
Frequency
Days of operation: Monday to Friday excluding public/bank holidays
Collection time window: From 8.00am when sorting office opens
Delivery deadline: 9.30am
Staff Requirements
Staff must be identity‑checked
Staff must wear uniform/ID
Staff must be trained in data protection and secure handling
Service Levels (KPIs / SLAs)
On‑time delivery rate: 98%
On -time delivery rate 100% during elections - dates will be communicated
Incident reporting timeframe: 4 hours
Data Protection
The supplier must comply with:
Data Protection Act 2018
UK GDPR
Council information security policies
Insurance
Employers' Liability: £1m
Public Liability: £1m
Authorisation to Collect from Royal Mail
Supplier must secure all necessary permissions for third‑party collection.
The contract duration will be 24 months, with an option to extend for an additional 12 months subject to the agreement of both parties.