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One or more suppliers on this contract have also made political donations. See supplier details below.
IT Service Management (ITSM) processes (including, but not limited to incidents, major incidents, request fulfilment, change, problem and security event management). Management Information for reporting and performance management purposes. The ITSM platform is widely used by internal teams and key suppliers to manage demand from end users from notification of the issue through to resolution of tickets logged.
2026/2027 costs include licensing to implement a chatbot which can handle common requests as well as generative AI which helps generate ticket summaries, suggests next actions and auto-creates content such as knowledge base articles.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| ULTIMA BUSINESS SOLUTIONS LTD. | 02521249 | £126,773 | 1 lot Lot 1 | DONOR£10K across 1 donation To: Conservative and Unionist Party |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Awarded To | Status |
|---|---|---|---|
| Lot 1 | £126,773 initial term | active |
Government spending data: This supplier has received £20,073,974 in 136 payments (over £25k) from DEFRA, DESNZ, Northamptonshire Police, Home Office, HMRC and 23 more public bodies (2013-06-21 to 2026-07-16). View full payment history →