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Hounslow Council wants to implement an online bookings and payments system for commercial, corporate and community events across its venues.
This market engagement seeks to understand potential suppliers, what they offer and outline costs. This will be used to inform the next steps in procuring a new system.
Venues in scope initially are:
Hounslow House
Boston Manor House
Hogarth's House
Chiswick Town Hall
Feltham Assembly Hall
Isleworth Public Hall
Heston Village Hall
However, there are several other venues which, over time, the Council will likely want to be brought into the system.
Interested parties should submit expressions of interest to …@hounslow.gov.uk contact by 10th February 2026 . Please use email subject 'Booking System Market Engagement'.
Expressions of interest should include:
If the requirements below can be fully met by your solution
An indication of set-up and recurring annual costs, including number of licences included and cost for additional licences
Timeline for system set-up, and associated training
Approach / costs of bringing new venues onto the platform
Evidence of successful relevant delivery elsewhere.
System Requirements:
Diary showing availability across all venues
Ability to request bookings, subject to further approval
Ability to pay online
Invoicing and payment processing - ideally linked to council systems
Generation of proposals
Booking preapproval system
Ability to set follow up actions and reminders
Generation of contracts - electronic signing
CRM/contact management facility for all customers
Marketing capability for outreach activity to past users
Produce Banqueting Event Orders
Generation of reports (e.g. pace and market segments)
Ability to offer subsidised rates
Ability to reallocate smaller bookings to appropriate other spaces, should a preferable booking option arise
Ability for customer accounts, keeping a record of preferences and previous activity
Receiving holding and damages deposits
Allowing choice of optional set ups of tables and chairs per site and other requirements
Uploading of Risk Assessment requests and other due diligence such as PLI
Client satisfaction surveys
Preliminary market engagement notice (UK2). The buyer wants to talk to suppliers before designing the procurement. Taking part is how to shape it.
Bids are submitted through the buyer’s own portal, not on this site. Read the full notice on Find a Tender before relying on any date here.
No supplier information available.
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Status |
|---|---|---|
| Lot 1 Aug 2026 – Jul 2029 | - | planning |