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Aster provides Technology Enabled Care (TEC) services across a range of grouped living, sheltered and extra care schemes, supporting residents through Hard-Wired alarm systems, Digital Alarm Units (DAUs), dispersed TEC devices and emergency call-handling arrangements.
As part of the national digital switchover, all analogue systems must transition to digital-ready solutions by 2027. This requires a coordinated approach across both the maintenance of physical TEC equipment and the delivery of monitoring and alarm receiving services.
Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently.
Lot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations.
The ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the
TSA.
Together, the Lot 1 and Lot 2 services form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| APPELLO CARELINE LIMITED | 03229746 | £1,224,025 | 1 lot Monitoring and Alarm Receiving Centre (ARC) Services | - |
| OpenView Security Solutions | 03376202 | £1,664,025 | 1 lot Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 2 lots, each awarded separately. 9 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems Sept 2026 – Aug 2030 | £1,800,000 | 4 | pending | |
| Lot 2 Monitoring and Alarm Receiving Centre (ARC) Services Sept 2026 – Aug 2030 | £1,200,000 | 5 | pending |
Weightings from the notice, applied to every lot.
Government spending data: These suppliers have received £13,913,722 in 1,220 payments (over £25k) from Metropolitan Police, HM Land Registry, Forestry Commission, Essex Police, Kent Police and 4 more public bodies (2017-09-28 to 2026-06-04).