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This preliminary engagement notice is issued by Transport for London (TfL) and seeks to obtain market feedback on potential solutions to give neurodivergent customers a calm, quiet space when travelling on the TfL public transport network.
Its primary objective is to assess whether an off‑the‑shelf product can effectively meet the needs of neurodivergent customers, operate successfully within a live operational environment, and identify potential risks and opportunities across supply, operations, and cost models.
TfL's customer inclusion strategy, Equity in Motion, sets out how we are unlocking opportunity for Londoners by breaking down unfair barriers to travel. We are continuously looking for ways to make our network more inclusive and accessible.
Approximately 10 million journeys are made on TfL's public transport network per day, making for a busy, bustling, sensory-overloaded system. Given the transport system is over a century old, it was not designed to consider neurological difference; it falls far short of the principles and best practice showcased in PAS 6463: Design for the Mind: Neurodiversity & the Built Environment.
The overarching objectives of exploring a calm, quiet or seclusion space are to:
We want to understand market capability and harness innovation.
Preliminary market engagement notice (UK2). The buyer wants to talk to suppliers before designing the procurement. Taking part is how to shape it.
Bids are submitted through the buyer’s own portal, not on this site. Read the full notice on Find a Tender before relying on any date here.
No supplier information available.
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Status |
|---|---|---|
| Lot 1 Oct 2026 – Oct 2027 | - | planning |