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The Karbon Group seek an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender.
Several customer survey types and methodologies make up our Customer Experience Framework:
We seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| MEL RESEARCH LIMITED | 03000946 | £330,000 | 1 lot Lot 1 | MP LINK Debbie Abrahams— Employment and earnings |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 1 lots, each awarded separately. 4 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Mar 2026 – Mar 2029 | £330,000 | 4 | active |
Weightings from the notice.
Government spending data: This supplier has received £584,699 in 48 payments (over £25k) from Greater Manchester Combined Authority, ORR, North Wales Police, Lancashire Constabulary, NHS England and 4 more public bodies (2015-02-03 to 2026-01-27). View full payment history →