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Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas:
•Repairs and Maintenance (including estate services)
•Neighbourhood Management
•Tenancy Management
•Income Management
•Antisocial Behaviour
•Complaints
•Home Ownership
The CSC is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the CSC’s opening hours.
Stonewater are looking for a service provider that can supply their out of hours customer service outside its core hours and when needed outside of these times. Stonewater are looking for the service provider to provide the service with agents that have excellent customer service skills and well trained in housing repairs with significant importance to changes introduced by Awaabs and HHSRS
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1017089864
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| SPS Doorguard Ltd | SC113186 | £260,000 | 1 lot Lot 1 | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 1 lots, each awarded separately. 7 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Feb 2026 – Feb 2029 | - | 7 | pending |
Weightings from the notice.
Government spending data: This supplier has received £329,790 in 18 payments (over £25k) from Police Scotland, Ministry of Defence, Northamptonshire Police, Essex Police (2021-11-15 to 2025-12-01). View full payment history →