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DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline | UKGovscan
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OPENTender notice (UK4) · The Department of JusticeRef ocds-h6vhtk-05dc8c
DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline
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Contract Value
£3,212,000
excluding VAT · £3,854,400 including VAT · Above the relevant threshold
The submission deadline passed on 3 Dec 2025, 3:00pm.
Description
The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a re-procurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number). However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.
Knockview Buildings, Stormont Estate, Belfast, BT4 3SG, United Kingdom
Type of body
Public authority - central government
Devolved rules
Northern Irish devolved regulations apply
Suppliers
No supplier information available.
Lots
This procurement was divided into 1 lots, each awarded separately.
Lots
1
Combined Lot Value
£3,212,000
Lot
Value
Status
Lot 1
Apr 2026 – Mar 2029
£3,212,000
active
Award criteria
Weightings from the notice.
AC1 - Service Delivery Model
AC2 - Implementation Plan
AC3 - Helpline Promotion
AC4 - Contract Management
AC5 - Data Handling and Maintenance
AC6 - Social Value
AC7 - Price(price)
Key Dates
Published
7 November 2025
Tender Open
-
Tender Deadline
3 December 2025
Award Date
-
Contract Start
-
Contract End
-
Planned term
1 April 2026 – 31 March 2029 · may extend to 31 March 2033
Extension option
It is anticipated that this Contract will commence on 1 April 2026 for an initial duration of three years. There is potential for two additional extensions of two years each
Procurement Details
Method
Open — any supplier may bid
Method Details
Open procedure
Route to market
Open competition
Main category
Services
Category
Other community, social and personal services
Delivery location
UKN
Special regime
Light touch regime (health, social and other services)
Open under
WTO Government Procurement Agreement
Buyer Reference
ID 6132221
Legal Basis
Procurement Act 2023
CPV Codes
98000000 – Other community, social and personal services; 85000000 – Health and social work services; 85312300 – Guidance and counselling services; 85312310 – Guidance services; 98110000 – Services furnished by business, professional and specialist organisations; 98111000 – Services furnished by business organisations; 98112000 – Services furnished by professional organisations; 79512000 – Call centre; 64222000 – Teleworking services; 72590000 – Computer-related professional services; 79510000 – Telephone-answering services