ICO Case Management Capability - PME

The Information Commissioner’s Office (ICO) is embarking on an ambitious transformation of the regulatory technology that underpins our case management capability. At the heart of this initiative is the adoption of Dynamics 365 as a best-in-class modular platform.

Prior to commencing formal procurement, we are engaging the market to:

• Refine and validate our understanding of the broader opportunity, to demonstrate best practice in the application of new technology whilst maintaining public trust
• Shape our requirements, drawing on sector best practices and supplier expertise to deliver a solution that goes beyond traditional case management
• Gain insight into indicative costs, delivery timelines, and the organisational conditions we would need to enable for success.
• Leverage supplier experience in delivering modular, scalable technology solutions for similar organisations.
• Explore whether and how the partner role could be phased, beginning with strategic advisory and progressing through design, delivery, and implementation, subject to business case approval.

By seeking supplier engagement at this early stage, we aim to draw on market insights to inform and refine our future requirements. This approach is intended to support a fair, competitive, and effective future selection process, ensuring we identify the right partner to help us transform our regulatory operations using Dynamics 365.

Full details of the PME opportunity are available via Delta eSourcing: https://www.delta-esourcing.com/respond/7J4PX9EY8N. Please copy this URL into your web browser to gain access. If you do not have a Delta account, it is quick to setup. For any technical queries regarding the Delta eSourcing Portal please contact Delta at …@delta-esourcing.com, or via telephone on 0800 923 9236.

To assist the ICO to develop its proposed service requirements, we would appreciate responses from interested potential providers to our questionnaire.

Responses to the questionnaire should be submitted by 13:00 GMT on 11/11/2025 via Delta eSourcing: https://www.delta-esourcing.com/respond/7J4PX9EY8N

To promote constructive discussion, we will be holding a webinar on 18th November 2025 at 14:00. In addition, suppliers are invited to book a one to one feedback session for 30 minutes which will be running over 3 days; 25th, 26th, or 27th November 2025. Each organisation may reserve a single slot on any of these dates to offer their input and raise any queries. Please note the 30 minute appointments will be allocated on a first come, first served basis.

More specific engagement details are specified further in this notice.

The value stated in connection with this PME is a speculative value at this stage, and bares no commitment.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Wilmslow:-Software-package-and-information-systems./7J4PX9EY8N

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/7J4PX9EY8N

Lots

This procurement was divided into 1 lots, each awarded separately.