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ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities.
The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates.
Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| PREMIER BUSINESS AUDIO LIMITED | 06329855 | £40,000 | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 1 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Dec 2025 – Nov 2028 | £40,000 | 1 single bid — no competition | active |
Government spending data: This supplier has received £34,980 in 1 payments (over £25k) from Department for Education (2026-03-27 to 2026-03-27). View full payment history →