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The key objectives of this contract is to provide:- a) A call monitoring/handling service certified by the TEC Service Association Quality Standards Framework (QSF) as determined by the TEC Quality Ltd.
b) An ARC platform enabling the supplier’s Operators to communicate with our residents via our analogue and digital TEC equipment.
c) An appropriate response to calls emanating from communal systems (e.g. fire alarm systems, door entry systems and lifts).
d) An out of hours repairs handling service.
The Contract will be for a term of 8 years (the Term). The contract will have break clauses included
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Taking Care Personal Alarm Ltd | Procurement ID: PBTZ-7632-HTPD | £3,269,832 | 1 lot Lot 1 | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 1 lots, each awarded separately. 3 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Jun 2026 – May 2034 | £3,600,000 | 3 | Taking Care Personal Alarm Ltd | pending |
Weightings from the notice.