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WCC Housing Needs Integrated Singles and Outreach Services
The Authority is procuring Integrated Singles and Outreach Services in three (3) Lots. The Services are a pivotal and strategically aligned provision at the heart of the Council’s Homelessness and Rough Sleeping Strategy 2024. These Services are a cornerstone of our ambition to prevent homelessness, enhance recovery, and transform lives through a dynamic, tailored, and outcomes-driven approach.
The Integrated Singles and Outreach Services will be procured in three (3) Lots:
Lot 1 Assertive Outreach Services: To build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning.
Lot 2 First Contact Team: The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity.
Lot 3 Hub Support Team: the Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority’s services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in’s and confidential meetings
The estimated commencement date of this contract is 01/03/2026. The estimated service commencement date is 01/04/2026. The initial term of the contract is 3 years. The Contract may, at the Authority’s discretion, be extended for a further period of up to an aggregate of four (4) years, with a total contract period of seven years (calculated from the Service Commencement Date), expiring no later than 31 March 2033.
During the Contract Period the Authority may, at its sole discretion, require additional Services to be delivered by the Provider for up 25% of the total contract value for each Lot. This will be subject to service needs, funding and will be at the Authorities discretion in line with the Contract.
Detailed tender opportunity can be found in the Invitation to tender and specification viewed via https://wcc.ukp.app.jaggaer.com/go/99444972019BFAD3ECBC
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Passage 2000 (The Passage) | Charity Commission: 1079764 Companies House: 03885593 | £6,999,993 | 1 lot Hub Support Team | - |
| St Mungo Community Housing Association (“St Mungo’s”) | Charity Commission: 1149085 Companies House: 08225808 | £13,777,297 | 1 lot Assertive Outreach Service | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 3 lots, each awarded separately. 5 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Assertive Outreach Service Feb 2026 – Mar 2029 | £10,500,000 £17,265,203 initial term | 3 | active | |
| Lot 2 First Contact Team Feb 2026 – Mar 2029 | £7,000,043 | 1 single bid — no competition | - | complete |
| Lot 3 Hub Support Team Feb 2026 – Mar 2029 | £8,750,000 £8,652,682 initial term | 1 single bid — no competition | active |
Notices published under the Procurement Act 2023 name every bidder, including unsuccessful ones.
| Bidder | Bid on | Outcome |
|---|---|---|
| Passage 2000 (The Passage) | Lot 3 | Wonlot 3 |
| St Mungo Community Housing Association (“St Mungo’s”) | Lots 1, 2 | Wonlot 1 |
| The Connection at St Martin in the Fields | Lot 1 | Unsuccessful |
Weightings from the notice, applied to every lot.
Government spending data: These suppliers have received £6,053,252 in 55 payments (over £25k) from HMPPS, Department of Health and Social Care, Greater London Authority, Greater Manchester Combined Authority (2014-01-10 to 2026-04-28).