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West Yorkshire Police have awarded a contract for the provision of a satisfaction programme for the Force's victims as well as ad-hoc public engagement via telephone surveys and other potential consultation methods.
Approximately 10,700 satisfaction surveys are currently undertaken by telephone each year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon. These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made.
On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys. A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| SOCIAL & MARKET STRATEGIC RESEARCH LIMITED | 02608951 | £540,000 | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 1 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Jan 2026 – Dec 2028 | £540,000 £584,500 initial term | 1 single bid — no competition | active |
Weightings from the notice.
Government spending data: This supplier has received £1,259,887 in 280 payments (over £25k) from Merseyside Police, Essex Police, Gwent Police, Devon & Cornwall Police, Dorset Police and 4 more public bodies (2021-02-01 to 2026-04-08). View full payment history →