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One or more suppliers on this contract have also made political donations. See supplier details below.
This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are -
F15: Voluntary ex ante transparency notice
Notice identifier: 2025/S 000-049963
Procurement identifier (OCID): ocds-h6vhtk-058ad3
Published 19 August 2025, 5:20pm
The details of the Framework Agreement are provided below.
NHS Commercial Solutions awarded this Framework Agreement following a procurement using the Restricted Procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref: 2020/S145-358199).
Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for four years.
The Framework has been structured to incorporate ten lots of which seven were awarded. These are:
Lot 1: Patient Messaging Services
Lot 2: Medical Messaging Application (Pager Replacement)
Lot 3: Kiosk Display (Digital Signage)
Lot 4: Patient Check-In Management System
Lot 5: Apps Development Services
Lot 6: Social Marketing Services – Not awarded
Lot 7: Video Conferencing System
Lot 8: In-Patient Infotainment Management System– Not awarded
Lot 9: Medical Representative Check-In Software System – Not awarded
Lot 10: Bespoke Services
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Barrier Networks | SC305542 | - | 3 lots Medical Messaging Application (Pager Replacement) · Video Conferencing System · Bespoke Services | - |
| BTS Holdings plc | 01517630 | - | 5 lots Patient Messaging Services · Medical Messaging Application (Pager Replacement) · Patient Check-In Management System · App Development Services · Bespoke Services | - |
| Exponential-e Limited | 04499567 | - | 3 lots Kiosk Display (Digital Signage) · App Development Services · Bespoke Services | LOBBYIST Larkspur International Limited (1 quarter) |
| Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd | - | - | 1 lot Patient Messaging Services | - |
| Healthcare Communications UK Ltd T/A IMIMobileEurope Ltd | - | - | 1 lot Patient Messaging Services | - |
| Hill-Rom Ltd T/A Hillrom | - | - | 1 lot Medical Messaging Application (Pager Replacement) | - |
| Hospital Services Limited | NI005155 | - | 5 lots Kiosk Display (Digital Signage) · Patient Check-In Management System · App Development Services · Video Conferencing System · Bespoke Services | - |
| ICNH Ltd trading as DrDoctor | - | - | 1 lot Patient Messaging Services | - |
| Insight Direct (UK) Ltd | 02579852 | - | 7 lots Patient Messaging Services · Medical Messaging Application (Pager Replacement) · Kiosk Display (Digital Signage) · Patient Check-In Management System · App Development Services · Video Conferencing System · Bespoke Services | LOBBYIST FTI Consulting LLP (5 quarters) |
| Intouch with Health Ltd | 03758749 | - | 1 lot Patient Check-In Management System | - |
| Multitone Electronics plc | 00256314 | - | 1 lot Medical Messaging Application (Pager Replacement) | DONOR£165K across 6 donations To: Conservative and Unionist Party |
| Netcall Technology Limited | 02831215 | - | 5 lots Patient Messaging Services · Medical Messaging Application (Pager Replacement) · Patient Check-In Management System · App Development Services · Bespoke Services | - |
| Softcat plc | 02174990 | - | 1 lot Medical Messaging Application (Pager Replacement) | - |
| Stanley Security Solutions Ltd | 00181585 | - | 1 lot Medical Messaging Application (Pager Replacement) | - |
| Visionable Ltd | 09787096 | - | 1 lot Video Conferencing System | - |
| ZIVVER B.V. | - | - | 1 lot Medical Messaging Application (Pager Replacement) | - |
| ZIVVER B.V. Laren, | - | - | 1 lot Medical Messaging Application (Pager Replacement) | - |
This procurement was divided into 7 lots, each awarded separately. 38 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Patient Messaging Services | £30,000,000 initial term | 5 | ICNH Ltd trading as DrDoctor Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd BTS Holdings plc Insight Direct (UK) Ltd Netcall Technology Limited Healthcare Communications UK Ltd T/A IMIMobileEurope Ltd | active |
| Lot 2 Medical Messaging Application (Pager Replacement) | £30,000,000 initial term | 9 | Barrier Networks BTS Holdings plc Hill-Rom Ltd T/A Hillrom Insight Direct (UK) Ltd Multitone Electronics plc Netcall Technology Limited Stanley Security Solutions Ltd Softcat plc ZIVVER B.V. ZIVVER B.V. Laren, | active |
| Lot 3 Kiosk Display (Digital Signage) | £30,000,000 initial term | 3 | Exponential-e Limited Hospital Services Limited Insight Direct (UK) Ltd | active |
| Lot 4 Patient Check-In Management System | £30,000,000 initial term | 5 | BTS Holdings plc Hospital Services Limited Insight Direct (UK) Ltd Intouch with Health Ltd Netcall Technology Limited | active |
| Lot 5 App Development Services | £30,000,000 initial term | 5 | BTS Holdings plc Exponential-e Limited Hospital Services Limited Insight Direct (UK) Ltd Netcall Technology Limited | active |
| Lot 7 Video Conferencing System | £30,000,000 initial term | 5 | Barrier Networks Hospital Services Limited Insight Direct (UK) Ltd Visionable Ltd | active |
| Lot 10 Bespoke Services | £30,000,000 initial term | 6 | Barrier Networks BTS Holdings plc Exponential-e Limited Hospital Services Limited Insight Direct (UK) Ltd Netcall Technology Limited | active |
Weightings from the notice, applied to every lot.
Government spending data: These suppliers have received £2,354,067,846 in 24,332 payments (over £25k) from Department for Work and Pensions, HMRC, Department of Health and Social Care, Metropolitan Police, NHS England and 106 more public bodies (2010-04-08 to 2026-08-27).