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The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE.
The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage.
The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| CEDR Services Limited | 03271988 | £124,500 | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 2 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Nov 2025 – Oct 2028 | £125,000 £124,500 initial term | 2 | CEDR Services Limited | active |
Weightings from the notice.
Government spending data: This supplier has received £32,145 in 9 payments (over £25k) from Greater Manchester Police, Cleveland Police, West Mercia Police, FCDO GPC, Metropolitan Police (2016-09-27 to 2025-07-01). View full payment history →