BETAThis is a new independent transparency project, not an official government website. The data is sourced from public registers and may contain errors, so always verify against the official source. If you find a problem, please report it here.
Loading contract…
Contact Centre Delivery — West Midlands Combined Authority | UKGovscan
Loading contract…
AWARDEDProcurement notice · West Midlands Combined AuthorityRef ocds-h6vhtk-05887d
West Midlands Combined Authority has awarded a contract to 8X8 for the delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 13 platform. The contract is to run from June 2025 - June 2026.
Data note: the source feed marks these lots as cancelled even though their awards are active — an inconsistency in the published notice. The award status is shown above.
Award criteria
Weightings from the notice.
Price
Government spending data: This supplier has received £3,990,496 in 24 payments (over £25k) from HMCTS, Black Country Healthcare NHS Foundation Trust, Cabinet Office (2021-04-21 to 2025-10-31). View full payment history →
Key Dates
Published
15 August 2025
Tender Open
-
Tender Deadline
-
Award Date
-
Contract Signed
14 August 2025
Contract Start
-
Contract End
-
Procurement Details
Method
Limited — the buyer invited chosen suppliers
Method Details
Award procedure without prior publication of a call for competition
Route to market
Direct award
Main category
Goods
Category
Software package and information systems
Delivery location
UKG
Open under
WTO Government Procurement Agreement
Buyer Reference
ocds-h6vhtk-05887d
Legal Basis
Public Contracts Regulations 2015 (EU Directive 2014/24)
CPV Codes
48000000 – Software package and information systems