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IMPORTANT INFORMATION (DISCLAIMER): THIS IS A RE-PUBLICATION OF TENDER NOTICE: Procurement identifier (OCID): ocds-h6vhtk-050568 "HMRC Customer Relationship Management" FOR THE PURPOSES OF THE PROCUREMENT ACT 2023 S.31 "Modifying a section 19 procurement". HMRC IS NOT ACCEPTING NEW PARTICIPANTS.
As part of the HMRC Enterprise Customer Relationship Management Programme, HMRC are seeking a supplier to provide Software as a Service Customer Relationship Management. There will be future procurements for an Intelligent Client Function, System and Service integrators and supplementary software capabilities.
The requirement for this procurement is split into core and additional capabilities. Core capabilities must be delivered by the vendor on a first party basis, which refers to software owned and/or developed by the Supplier. Core capabilities include:
Additional capabilities can be provided by on first- or third-party basis, and include:
Suppliers are also expected to provide an element of professional services to support implementation that the Authority can call down on.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| SALESFORCE UK LIMITED | 05094083 | £2,000,000,000 | 1 lot Lot 1 | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 1 lots, each awarded separately. 2 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Aug 2026 – Apr 2036 | £2,000,000,000 | 2 | pending |
Notices published under the Procurement Act 2023 name every bidder, including unsuccessful ones.
| Bidder | Bid on | Outcome |
|---|---|---|
| SALESFORCE UK LIMITED | Lot 1 | Won |
| PEGASYSTEMS LIMITED | Lot 1 | Unsuccessful |
Weightings from the notice.
Government spending data: This supplier has received £14,671,366 in 119 payments (over £25k) from Department for Transport, DfT GPC, HM Land Registry, Ministry of Defence, HMRC and 9 more public bodies (2014-11-11 to 2025-07-31). View full payment history →
Changes the buyer published to this notice after it first appeared.
Contact email address updated