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The service required is the implementation of a new cloud-based telephony and customer contact solution, to replace the current telephony platform with a more modern, flexible, and resilient service. This includes the configuration of Microsoft Teams Voice and Five9 for customer-facing contact centre operations & the wider Internal teams in the organisation.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| BES Healthcare Ltd | 03538917 | £600,000 | - | - |
| James Leckey Design, | NI023037 | £600,000 | - | - |
| Jenx Limited | 01808921 | £600,000 | - | - |
| OPUS BUSINESS SYSTEMS LTD | 02695133 | - | 1 lot Lot 1 | - |
| R82 UK Ltd | 03936516 | £600,000 | - | CH MISMATCH CF says 03936516, but CH says it's ETAC LIMITED |
| Sunrise Medical Ltd | 03570204 | £600,000 | - | - |
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Awarded To | Status |
|---|---|---|---|
| Lot 1 | - | OPUS BUSINESS SYSTEMS LTD | active |
Government spending data: These suppliers have received £660,286 in 647 payments (over £25k) from Guy's and St Thomas' NHS FT, NHS Supply Chain (DHSC-funded), UKRI (2023-01-06 to 2026-02-13).