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North Hertfordshire District Council requires high quality assistive technology solutions to support people to establish, maintain or regain independence both in and away from their home setting, increasing successful early supported discharges from hospital, supporting people to maintain personal safety, to build confidence and to improve their physical and mental wellbeing.
North Hertfordshire District Council's Herts Careline service works in partnership with Hertfordshire County Council to supply, maintain and monitors alarms for over 9000 service users across Hertfordshire. Of these users, approximately 5000 sites have assistive technology to support users with complex needs. Additionally, 500 users utilise our away service, taking technology out of the home with them in Hertfordshire and beyond. On average, our team of technicians complete 150 new installations each month.
Herts Careline provides plug and play alarm kits to twenty (20) hospitals and professional services to support early discharge in Hertfordshire.
The Council intends to procure a multi-supplier Framework Agreement divided into three Lots. The Lots are defined as follows:
Lot 1: Solutions for Assistive Technologies Service at Home and Hospital Discharge
Lot 2: Solutions for Assistive Technologies Service Away from Home
Lot 3: Solutions for Assistive Technologies for Users with Complex Needs
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| CAREIUM UK LIMITED | 04133585 | £1,040,000 | 3 lots Solutions for Assistive Technologies Service at Home and Hospital Discharge · Solutions for Assistive Technologies Service Away from Home · Solutions for Assistive Technologies for Users with Complex Needs | - |
| CHIPTECH INTERNATIONAL LIMITED | 11928721 | £1,040,000 | 3 lots Solutions for Assistive Technologies Service Away from Home · Solutions for Assistive Technologies Service at Home and Hospital Discharge · Solutions for Assistive Technologies for Users with Complex Needs | - |
| LEGRAND ELECTRIC LIMITED | 00115834 | ~£1,840,000 estimated from lot values | 1 lot Solutions for Assistive Technologies for Users with Complex Needs | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 3 lots, each awarded separately. 22 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Solutions for Assistive Technologies Service at Home and Hospital Discharge Sept 2025 – May 2029 | £1,040,000 | 8 | active | |
| Lot 2 Solutions for Assistive Technologies Service Away from Home Sept 2025 – May 2029 | £160,000 | 6 | active | |
| Lot 3 Solutions for Assistive Technologies for Users with Complex Needs Sept 2025 – May 2029 | £1,840,000 | 8 | active |
Weightings from the notice, applied to every lot.
Government spending data: These suppliers have received £11,695 in 6 payments (over £25k) from Guy's and St Thomas' NHS FT (2023-05-05 to 2026-01-05).