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NSS is seeking to procure licences for an IT Service Management (ITSM) solution that supports 18 key ITSM practices. These practices are either currently in use or are planned as part of NSS’s evolving ITSM capabilities including Incident Management, Service Desk, Service Request Management, Problem Management, Change Management, Service Level Management, Knowledge Management, Service Catalogue Management, Service Configuration Management, Infrastructure & Platform Management, Capacity and Performance Management, IT Asset Management, Release Management, Availability Management, Measuring and Reporting, Service Continuity Management, Monitoring and Event Management and Supplier Management.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Mozaic Services Ltd | 08381818 | £3,000,000 | 1 lot Lot 1 | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 1 lots, each awarded separately. 5 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 2,880 days (≈7.9 yrs) | £4,200,000 £3,000,000 initial term | 5 | Mozaic Services Ltd | active |
Weightings from the notice.
Government spending data: This supplier has received £34,461,121 in 432 payments (over £25k) from Department of Health and Social Care, Department for Transport, Home Office, Ministry of Defence, NHSBSA and 8 more public bodies (2015-01-23 to 2025-11-21). View full payment history →
Published by the buyer on this notice. Check the original notice — details change and are not updated here.