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The Council wishes to procure a software solution to support IT service management for incident, request, and problem management.
The solution will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base.
The Contract will be awarded for an initial period of 4 (four) years including implementation and go-live.
After the initial period, there will two, 36 month extension options. The full Contract period shall be for a maximum of 10 (ten) years.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Alemba Ltd | 06322945 | - | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Awarded To | Status |
|---|---|---|---|
| Lot 1 | £219,380 initial term | active |
Weightings from the notice.
Government spending data: This supplier has received £651,663 in 36 payments (over £25k) from Cheshire Constabulary, Derbyshire Constabulary, Greater Manchester Police, DEFRA, Northamptonshire Police (2020-01-07 to 2026-03-01). View full payment history →