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Scope :
L1 customer support
L2 application support (shared)
L3 application support (dedicated)
L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs)
Support Hours:
P1-P2-P3-P4: UK Business hours (8am-6pm)
Ad-hoc on call
Monitoring :
Standard platform monitoring
Application exception handling
External log shipping
ITIL processes:
Service Operation/Transition: Incident, problem, requests, events, change, release, configuration
Maintenance:
Major & Minor updates and patching
Code changes:
Defects
(Minor enhancements if hours not used)
Testing:
Unit and Integration Testing
Reporting and Service Management:
Monthly service review, reporting adapted to customer requirements.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| BOXXE LIMITED | 02109168 | £329,353 | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Awarded To | Status |
|---|---|---|---|
| Lot 1 | £329,353 initial term | active |
Government spending data: This supplier has received £925,044,827 in 9,790 payments (over £25k) from Ministry of Defence, HMRC, ONS, Department for Transport, Department for Work and Pensions and 64 more public bodies (2020-03-01 to 2026-06-16). View full payment history →