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London Museum is undertaking a procurement exercise to source a suitable supplier for the provision of sustainable cleaning, waste and portering services on a daily basis as required across the Museum's whole estate, including ad hoc services for events.
The Museum is seeking to appoint a service provider with the vision and flexibility to cope with each site's specific requirements, and who is able to consistently manage and maintain the high standards required over the length of the contract. The contractor must have a proactive approach to service development and innovation.
The Museum currently operates from three separate locations across its estate in the City, Docklands and Hackney, and is currently mid-way through construction of an exciting new development at Smithfield in the City of London. This new site, due to open to the public in 2026, represents a significant new building to the Museum's current estate and will result in a new location for both staff and the public.
The current three sites are as follows:
•London Museum Docklands, West India Quay, London E14 4Al
•London Museum Stores, Hackney (currently closed to the public)
•London Museum Spaces, 150 London Wall, EC2Y 5HN (staff and events space only; due to relocate to Smithfield site in 2026, and this site will then close in 2027)
The Museum expects the successful contractor to deliver an excellent level of service, as well as high standards of support and a strong working relationship throughout the contract term. The aim is to appoint a contractor with proven experience in delivering services to multiple sites of mixed use in the public or private sector that is relevant to the Museum's requirements.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| TOTAL SUPPORT SERVICES LIMITED | 02821660 | £5,438,444 | 1 lot Lot 1 | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 1 lots, each awarded separately. 5 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Feb 2026 – Jan 2030 | £3,200,000 £3,116,320 initial term | 5 | active |
Notices published under the Procurement Act 2023 name every bidder, including unsuccessful ones.
| Bidder | Bid on | Outcome |
|---|---|---|
| TOTAL SUPPORT SERVICES LIMITED | Lot 1 | Won |
| ANDRON CONTRACT SERVICES LIMITED | Lot 1 | Unsuccessful |
| DOC CLEANING LIMITED | Lot 1 | Unsuccessful |
| EXCELLERATE SERVICES UK LIMITED | Lot 1 | Unsuccessful |
| MITIE CLEANING & ENVIRONMENTAL SERVICES LIMITED | Lot 1 | Unsuccessful |
Weightings from the notice.