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The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS).
The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales.
The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
No supplier information available.
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Status |
|---|---|---|
| Lot 1 Nov 2027 – Oct 2030 | - | planned |
Changes the buyer published to this notice after it first appeared.
The LAA has updated this notice to reflect a change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 30 September 2031 (previously 30 September 2030), and the total value has increased from £18.3 million to £20 million (both including VAT). This notice has been revised accordingly.
The LAA has updated this notice to reflect a change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 30 September 2031 (previously 30 September 2030), and the total value has increased from £18.3 million to £24 million (both including VAT). This notice has been revised accordingly.
The LAA has updated this notice to reflect a change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 30 September 2031 (previously 30 September 2030), and the total value has increased from £18.3 million to £24 million (both including VAT). This notice has been revised accordingly.
The LAA has updated this notice to reflect a change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 31 October 2031 (previously 30 September 2031), and the total value has increased from £24.4million to £29.2million (both including VAT).
Under Procedure there is a change from Light Touch to No Special Regime.
This notice has been revised accordingly.
The LAA has updated this notice to reflect the following:
change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 31 October 2031 (previously 30 September 2031),
Total value has increased from £24.4million to £29.2million (both including VAT).
Under Procedure there is a change from Light Touch to No Special Regime.
Under Procurement Description it has been added that this tender is open to suppliers of Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) only
This notice has been revised accordingly.